Need IT assistance?
Due to a change in Drexel’s Central IT support staffing, a new contact protocol has been established. Depending on your service need as outlined below, submit Central IT tickets for services provided by Central IT OR email/call Larry Win. Below is a table outlining who to contact for common needs:
IT Service | Examples | Contact |
Software Support (except statistical software) – download, installation and licensing | Downloading Adobe or assistance in launching Microsoft Excel, etc. | Central IT |
A/V for Stein and Ruth Auditoriums in Nesbitt Lobby or other locations on campus | Overhead projector not working, inability to connect to USB ports, etc. | Central IT |
Desktop Service | Inability to launch/run Microsoft Word, inability to boot up/run your computer, webcam not working, etc. | Central IT |
Network Drive Access | Access to departmental and research shared drives | Larry Win |
A/V for Nesbitt Classrooms 132, 719 or 752 ONLY | Overhead projector not working, inability to connect to USB ports, etc. | Larry Win/Mary Ellen Sarno |
Statistical Software Support – download, installation and licensing | Statistical packages only such as SAS, STATA and SPSS | Larry Win/Mary Ellen Sarno |
Equipment purchases | New computers, printers, webcams, etc. | Larry Win |
Research Needs | HIPPA compliance, storage needs, firewall questions | Larry Win |
To submit a ticket and receive Central IT help, please use one of the following methods:
- Email helpdesk@drexel.edu noting your problem and listing (1) Your location, and (2) Your Department,
- Submit a Help Desk ticket at the following link: https://drexel.edu/ITRequest, or
- Call 215-895-2020.
To contact Larry Win for School-specific IT help, please use one of the following methods:
- Email Larry Win at lyw32@drexel.edu and he will add your request into Smart Sheet for tracking and resolution.
- Call Larry Win at 267-359-6068