Need IT assistance?
Due to a change in Drexel’s Central IT support staffing, a new contact protocol has been established. Depending on your service need as outlined below, submit Central IT tickets for services provided by Central IT OR email/call Larry Win. Below is a table outlining who to contact for common needs:
|Software Support (except statistical software) – download, installation and licensing||Downloading Adobe or assistance in launching Microsoft Excel, etc.||Central IT|
|A/V for Stein and Ruth Auditoriums in Nesbitt Lobby or other locations on campus||Overhead projector not working, inability to connect to USB ports, etc.||Central IT|
|Desktop Service||Inability to launch/run Microsoft Word, inability to boot up/run your computer, webcam not working, etc.||Central IT|
|Network Drive Access||Access to departmental and research shared drives||Larry Win|
|A/V for Nesbitt Classrooms 132, 719 or 752 ONLY||Overhead projector not working, inability to connect to USB ports, etc.||Larry Win/Mary Ellen Sarno|
|Statistical Software Support – download, installation and licensing||Statistical packages only such as SAS, STATA and SPSS||Larry Win/Mary Ellen Sarno|
|Equipment purchases||New computers, printers, webcams, etc.||Larry Win|
|Research Needs||HIPPA compliance, storage needs, firewall questions||Larry Win|
To submit a ticket and receive Central IT help, please use one of the following methods:
- Email email@example.com noting your problem and listing (1) Your location, and (2) Your Department,
- Submit a Help Desk ticket at the following link: https://drexel.edu/ITRequest, or
- Call 215-895-2020.
To contact Larry Win for School-specific IT help, please use one of the following methods:
- Email Larry Win at firstname.lastname@example.org and he will add your request into Smart Sheet for tracking and resolution.
- Call Larry Win at 267-359-6068