Need IT assistance?

Due to a change in Drexel’s Central IT support staffing, a new contact protocol has been established. Depending on your service need as outlined below, submit Central IT tickets for services provided by Central IT OR email/call Larry Win.  Below is a table outlining who to contact for common needs: 

IT Service	Examples	Contact
Software Support (except statistical software) – download, installation and licensing	Downloading Adobe or assistance in launching Microsoft Excel, etc.	Central IT
A/V for Stein and Ruth Auditoriums in Nesbitt Lobby or other locations on campus	Overhead projector not working, inability to connect to USB ports, etc.	Central IT
Desktop Service	Inability to launch/run Microsoft Word, inability to boot up/run your computer, webcam not working, etc.	Central IT
Network Drive Access	Access to departmental and research shared drives	Larry Win
A/V for Nesbitt Classrooms 132, 719 or 752 ONLY	Overhead projector not working, inability to connect to USB ports, etc.	Larry Win/Mary Ellen Sarno
Statistical Software Support – download, installation and licensing	Statistical packages only such as SAS, STATA and SPSS	Larry Win/Mary Ellen Sarno
Equipment purchases	New computers, printers, webcams, etc.	Larry Win
Research Needs	HIPPA compliance, storage needs, firewall questions	Larry Win

To submit a ticket and receive Central IT help, please use one of the following methods:

• Email helpdesk@drexel.edu noting your problem and listing (1) Your location, and (2) Your Department,
• Submit a Help Desk ticket at the following link: https://drexel.edu/ITRequest, or
• Call 215-895-2020.

To contact Larry Win for School-specific IT help, please use one of the following methods:

• Email Larry Win at lyw32@drexel.edu and he will add your request into Smart Sheet for tracking and resolution. 
• Call Larry Win at 267-359-6068