IT Support Update

Need IT assistance?

Due to a change in Drexel’s Central IT support staffing, a new contact protocol has been established. Depending on your service need as outlined below, submit Central IT tickets for services provided by Central IT OR email/call Larry Win.  Below is a table outlining who to contact for common needs: 

IT ServiceExamplesContact
Software Support (except statistical software) – download, installation and licensingDownloading Adobe or assistance in launching Microsoft Excel, etc.Central IT
A/V for Stein and Ruth Auditoriums in Nesbitt Lobby or other locations on campusOverhead projector not working, inability to connect to USB ports, etc.Central IT
Desktop ServiceInability to launch/run Microsoft Word, inability to boot up/run your computer, webcam not working, etc.Central IT
Network Drive AccessAccess to departmental and research shared drivesLarry Win
A/V for Nesbitt Classrooms 132, 719 or 752 ONLYOverhead projector not working, inability to connect to USB ports, etc.Larry Win/Mary Ellen Sarno
Statistical Software Support – download, installation and licensingStatistical packages only such as SAS, STATA and SPSSLarry Win/Mary Ellen Sarno
Equipment purchasesNew computers, printers, webcams, etc.Larry Win
Research NeedsHIPPA compliance, storage needs, firewall questionsLarry Win

To submit a ticket and receive Central IT help, please use one of the following methods:

To contact Larry Win for School-specific IT help, please use one of the following methods:

  • Email Larry Win at lyw32@drexel.edu and he will add your request into Smart Sheet for tracking and resolution. 
  • Call Larry Win at 267-359-6068

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